Give your customers a clean, searchable place to find answers. Open-source, self-hostable, and built for support teams — not developers.
Why HelpNest exists
"I needed customer-facing help documentation. Every tool I found was either built for developers, or charged per seat at a price that made no sense for an early-stage product."
Docusaurus, Mintlify, and ReadMe are great — but they're built for developer audiences. General customers aren't comfortable scanning sidebars or jumping between sections. They land on a page, want a quick answer, and leave if it isn't obvious.
There was no stable, well-maintained open-source tool focused on the customer audience. That gap is why HelpNest exists.
Nothing it doesn't.
Run `npx helpnest seed` and watch your KB fill itself. The CLI reads PRs, releases, docs, and code — then uses AI to draft customer-facing articles automatically.
Clean, readable articles with fast search. No sidebar clutter, no code snippets — just clear answers for people who need help.
Semantic search powered by OpenAI embeddings and Qdrant. Customers find answers even when they don't know the exact words.
Deploy on your own infrastructure or use HelpNest Cloud. Custom domain on all plans — automatic SSL included on cloud.
Tiptap-powered WYSIWYG with auto-save, version history, and a distraction-free writing experience for your support team.
8 built-in themes, all available via npm. Embed a search widget on any page with a single script tag.
No per-seat pricing. No pageview limits. MIT licensed — clone the repo, self-host it, and keep it running forever at no cost.
One-command migrations from Intercom Articles, Zendesk Guide, Mintlify docs, and Notion databases. Move in minutes, not days.
Every instance ships with llms.txt, MCP server, and A2A protocol support. AI agents can discover, search, and query your help center without custom integration.
Search your help center from Slack with /helpnest, or get AI answers in-channel with /helpnest-ask — without leaving your workflow.
In production
HelpNest started as a tool its own builder needed. Here it is, running in the wild.
Babble uses HelpNest to give its customers a clean, searchable home for answers. The same open-source codebase you can self-host — deployed, themed, and running in production.
Visit support.trybabble.ioOr self-host for free — MIT license, forever.
Perfect for small teams getting started.
For growing teams that need more.
Unlimited scale for large support teams.