Give your customers a clean, searchable place to find answers. Open-source, self-hostable, and built for support teams — not developers.
Why HelpNest exists
"I needed customer-facing help documentation. Every tool I found was either built for developers, or charged per seat at a price that made no sense for an early-stage product."
Docusaurus, Mintlify, and ReadMe are great — but they're built for developer audiences. General customers aren't comfortable scanning sidebars or jumping between sections. They land on a page, want a quick answer, and leave if it isn't obvious.
There was no stable, well-maintained open-source tool focused on the customer audience. That gap is why HelpNest exists.
Nothing it doesn't.
Clean, readable articles with fast search. No sidebar clutter, no code snippets — just clear answers for people who need help.
Semantic search powered by OpenAI embeddings and Qdrant. Customers find answers even when they don't know the exact words.
Deploy on your own infrastructure and keep full ownership of your data. Custom domain with automatic SSL included.
Tiptap-powered WYSIWYG with auto-save, version history, and a distraction-free writing experience for your support team.
8 built-in themes plus community themes via npm. Embed a search widget on any page with a single script tag.
No per-seat pricing. No pageview limits. MIT licensed — clone the repo, self-host it, and keep it running forever at no cost.
One-command migration CLIs for Intercom Articles, Zendesk Guide, Mintlify docs, and Notion databases. Move in minutes, not days.
Search your help center from Slack with /helpnest, or get AI answers in-channel with /helpnest-ask — without leaving your workflow.